Mersive Solstice Gen 3: support status & what's next.
You own Mersive Solstice. This page is where Gen 3 stands: support dates, documentation, software policy, and the road ahead.
Your Mersive Solstice rooms remain supported, Mersive Solstice Cloud remains operational, and product documentation remains publicly available.
v6.4 is the next planned feature release, with further releases planned beyond it. Published release notes detail what each release includes and when it becomes available.
Security patches and maintenance updates for Mersive Solstice device software continue through 2029, then end. These updates are independent of the feature-release schedule.
2029 is the final year to open technical support cases for Mersive Solstice devices and their software.
Mersive Solstice Cloud may continue beyond 2029 as a paid service. The device support milestones do not establish a cloud shutdown date. Any future cloud retirement date will be communicated separately.
Mersive Solstice software access
Your installed software keeps working
If your Mersive Solstice subscription lapses, the software already installed in your rooms continues to run. Access to new software releases, security patches, and technical support ends.
Reinstating your subscription restores access to the updates and support still available under the published Mersive Solstice lifecycle. It does not extend the published end-of-support dates.
This policy is publicly available for your IT and procurement teams to reference.
A clear path to Polaris Pro
Polaris Pro builds on Mersive Solstice Gen 3, carrying familiar workflows into the next generation. A defined upgrade path helps you plan the transition with your integrator.
Rip and Replace gives you credit toward Polaris Pro or Polaris Essentials when you replace your existing collaboration system. That includes systems from other vendors and Mersive Solstice. Mersive sales determines the credit for each project.
Run both generations side by side as you upgrade. Linked Mersive Solstice Cloud and Polaris Cloud services give your team one starting point across the fleet. You can move in stages, guided by your organization’s needs and the published Mersive Solstice support timeline.
The Mersive Solstice Gen 3 → Polaris path → Why Polaris continues Mersive Solstice →